Introduction The website for Whiskers & Wings, including all related pages, services, programs, and content (collectively, the “Website”), is owned and operated by Whiskers & Wings, a pet care service based in New Hampshire (“Company,” “we,” “us,” or “our”). By accessing or using our Website, you, as a visitor and/or user (“you,” “your”), agree to be bound by this Privacy Policy. Your use of this Website, and any information you provide to us, is subject to the terms outlined herein. This Privacy Policy explains how we collect, use, process, and protect your personal information, including information you voluntarily provide and information collected automatically through your use of the Website. We reserve the right to update or modify this Privacy Policy at any time. Any material changes will be reflected by updating the “Last Updated” date above. Your continued use of the Website constitutes your acceptance of any changes.
Personal Information We Collect We may collect personal information that you voluntarily provide to us, including but not limited to:
Name
Email address
Phone number
Home address (for service purposes)
Pet-related information (including routines, behaviors, medical needs, and care instructions)
Any messages, inquiries, or communications you submit
Providing this information is entirely voluntary and constitutes your consent for us to collect, use, and retain such information for the purposes described in this Policy.
How Information Is Collected We may collect personal information when you:
Submit a contact form
Request or book services
Communicate with us via email, phone, text, or social media
Subscribe to updates or marketing communications
Additionally, we may collect limited non-personal information automatically, including:
IP address
Browser type
Pages visited
General browsing behavior
This information helps us improve our Website and overall user experience.
How We Use Your Information We use the information you provide to:
Provide and manage pet care services
Communicate regarding bookings, updates, and inquiries
Customize care based on your pet’s specific needs
Maintain internal records
Improve our Website and services
Send occasional marketing or promotional communications (you may opt out at any time)
If you become a client, your information may also be used to fulfill service obligations and ensure continuity of care.
Payment Information If you purchase services through us, payments may be processed through secure third-party providers. We do not store or have access to your full payment information.
Sharing and Disclosure of Information We do not sell, rent, or trade your personal information. We may share your information in limited circumstances, including:
With trusted third-party service providers (such as payment processors)
In emergency situations (such as with a veterinarian to ensure your pet’s safety)
When required by law or legal obligation
To protect the rights, safety, or property of our business, clients, or others
All reasonable efforts are made to ensure any third parties handling your information do so securely and responsibly.
Cookies and Tracking Technologies We may use cookies and similar technologies to enhance your browsing experience and analyze Website traffic. Cookies are small files stored on your device that help us understand how users interact with our Website. You may disable cookies through your browser settings; however, doing so may affect certain functionalities.
Data Security We take commercially reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to protect your information, no method of transmission over the internet is completely secure. By using our Website, you acknowledge and accept this risk.
Data Retention We retain personal information only for as long as necessary to:
Provide services
Maintain records
Comply with legal obligations
You may request deletion of your personal information at any time.
Your Rights and Choices You have the right to:
Access the personal information we have about you
Request corrections or updates
Request deletion of your data
Opt out of marketing communications
You may exercise these rights by contacting us using the information below.
Third-Party Links Our Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites. You are encouraged to review their policies separately.
Children’s Privacy Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Policy We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Contact Information Whiskers & Wings [email protected] (603) 273-7202